Q: How can I track my order?
A: After placing your order, you can easily track its status. Simply send an email to [email protected] with your order number. Our team will promptly update you with the current status of your order and provide you with tracking information so you can see exactly when to expect your purchase.
Q: What is your return and exchange policy?
A: At Thrive Together, we strive to ensure you are completely satisfied with your purchases. For details on our return and exchange policies, please refer to our Refund Policy located in the website's footer. If you wish to initiate a return or exchange, kindly send an email to [email protected] with your order details. Our team will guide you through the process and help with any queries you may have.
Q: What payment methods are accepted on your website?
A: Currently, we accept all major credit cards as our sole payment method. This ensures a smooth and secure transaction process for all our customers. We are continuously working to expand our payment options to cater to a wider range of preferences in the near future.
Q: I'm experiencing technical difficulties on the website. What should I do?
A: We apologize for any inconvenience caused by technical issues on our website. If you encounter any problems, such as trouble with logging in, error messages, or issues during checkout, please reach out to us at [email protected]. Our technical support team is dedicated to resolving your issues promptly and ensuring a seamless shopping experience.
FAQs