1. Buyer can request to return Products purchased through the website thrivetogether.shop (hereinafter referred to as "Platform") for refund or exchange for the returned Product provided Buyer complies with the terms and conditions of Return and Refund Policy terms herein.

2. QNET ("Seller") reserves the exclusive right, to change, modify and/or amend any of Return and Refund Policy terms at any time. Changes will be effective when posted on the Platform with no other notices issued to you. Therefore, you are deemed to be aware of and bound by any amendments to the terms and conditions upon publication.

3. The return request of any Product purchased must be made within fourteen (14) days from the date of receipt of the Product.

4. Buyer needs to satisfy one or more of the following conditions before Buyer could request to return the delivered Product:

a) Product delivered is defective as it is unfit for its intended use;

b) Product not fit to be consumed (for consumable product);

c) Product does not comply with description and specification from that advertised or purchased (such as different function, wrong colour, or size)

d) Expired product delivered;

e) Product damaged during transportation process; or

f) Incorrect Product is delivered to Buyer

For any request for product return or refund, products purchased in combo must be returned in combo. No partial product return will be entertained.

5. However, the Seller may reject any return request for either refund or exchange in one the following scenarios:

a) Product defect due to the negligence, mishandling or improper storage by the Buyer;

b) Value of the Product has been significantly reduced to the extent that such Product is not in merchantable condition;

c) Product packaging is damaged or not in original packaging and original condition;

d) Discounted or promotional products which are non-refundable and non-returnable; or

e) Any reasonable grounds to reject the request for refund or exchange, as may be decided by the Seller at its discretion.

6. There is some category of products that are not returnable due to hygiene reason. The list of the products are as follows:

a) Cosmetics, perfumes and beauty products;

b) Defective products which are covered under the manufacturer's warranty; or

c) Any consumable/perishable products which has been consumed.

7. Please be informed that any request to return Product for refund or exchange due to Buyer’s change of mind before or after delivery, which is not due to any other reason mentioned in Item 4 above, will not be entertained.

8. In the event Seller failed to deliver the Product within fourteen (14) days from the date of purchase without any fault on the part of the Buyer, the Buyer shall be entitled to terminate the Agreement and claim for refund in respect of the undelivered Product. The Seller will process the request and refund whatever amount paid within seven (7) days from the date of receipt of the Request.

Return Request Process

9. Buyer needs to submit request ("Request) to return Product purchased either for refund or exchange through the Platform. Buyer is required to state the reason for Request. Upon submission of the Request by the Buyer and notified by the Seller, Buyer will need to send the Product to the Seller to the address as designated by the Seller to the Buyer within fourteen (14) days from the date of receipt of the Product. No refund will be issued by the Seller in the event request is not submitted through the platform and no written explanation provided by the Buyer seeking the said refund.

10. Buyer’s refund request shall be deemed valid and effectively made only upon receipt of the above-mentioned Request and Product for processing within fourteen (14) days from the date of receipt of Product as stipulated above and not otherwise, as time continuing to run.

11. Buyer must ensure that the returned Product meets the following conditions:

a) Full set of Product;

b) The Product was not in use;

c) The presentation is preserved (seals, factory label, labels are not broken, there is factory packaging if it is part of the presentation of the product); and

d) Consumer properties preserved.

12. Buyer may send the return Product either by mail or courier to the Seller’s warehouse/office. It is the responsibility of the Buyer to ensure that the Products are returned within fourteen (14) days from the date of receipt of the Product as mentioned above. The Seller is not responsible for any delay by the delivery service provider

13. The Seller will notify Buyer upon receipt of the return Product in the Request system. Upon receipt of the Product, the Seller shall assess and review the Product returned based on the conditions of the Product returned.

14. The Seller shall either approve or reject the refund or exchange of the Product upon reviewing the Product. The Seller must either approve or reject the Request within seven (7) working days from date of receipt of the Product from the Buyer.

a) If the Request is approved by the Seller for an exchange, then the Seller must deliver the new Product to the Buyer within fourteen (14) days from the date of the approval.

b) If the Request is approved for refund, the Seller will refund whatever monies paid for the returned Product to the debit/credit card with which payment was made or through other means of payment within fourteen (14) days from the date of the approval.

15. Orders detained or confiscated by the Customs and other relevant authorities shall not be available for refund.

16. Any dispute arising from or in connection with the Refund request or dissatisfaction due to final decision on Refund by the Seller, Buyer shall seek legal recourse at Courts of Hong Kong within six (6) months from the date the final decision of the Seller is communicated to the Buyer and the applicable law shall be the laws of Hong Kong.